The present
article discusses about frustration, the concept of conflict, types of conflict,
various measures for resolving conflicts, and definition and forms of defence
mechanism.
What is Frustration?
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Frustration & Conflict |
Frustration is the hollow state of mind which occurs when a
goal response is blocked. In other words, it occurs when satisfaction of needs
is interfered with or blocked.
One major element of maladjustment
that is consistently repeated in almost all the causes of maladjusted behavior is frustration. Frustration may be due to
familial conditions, school atmosphere, personal inadequacy or peer group
relationship.
Frustration could take place under two circumstances:
- When the biological, psychological and social needs of the
students are not fulfilled or satisfied
- When the individual faces conflicting situations or moral
dilemmas
Concept of Conflict:
Before going ahead, let us understand the difference between
conflict and frustration. Yes, there is a difference between conflict and frustration. The latter (frustration) is the product or the
consequence of the dissatisfaction of needs, whereas, the former (conflict) is
the process, or one of the factors responsible for causing frustration.
Conflict is the operation of two incompatible action systems,
it may be drives; needs, values, tendencies and impulses. The individual finds
it difficult to make a choice between two conflicting situations.
A conflict is caused under two situations.
First, it (conflict) arises when there is an urge to fulfill
the two equally important objectives, needs, drives, values, tendencies and
impulses. This situation of conflict is exemplified in the following situation.
Example: Mr. Singh is a Police Inspector. He is quite sincere and
honest in his work. He has a good reputation in the community. Like any other responsible
father, he too arranges his daughter's wedding. Unfortunately, the marriage
expenses exceed the budget and he finds it difficult to manage. At that moment,
his wife advises him to borrow money from his friends. But Mr. Singh cannot
even think of borrowing money from others as he gives much importance to
self-respect.
So, the situation may create a conflict in his mind. In the
above given example, you find that the psychological need of self-respect is
incompatible with the social need or social status in the community.
Second, conflict arises when two different goals are set to fulfill
a single need. For example, a young girl wants to establish herself as a social
scientist. There are many ways through which she can get recognition. She can
work hard as a committed researcher and achieve her objective, or can seek the
influence of the higher authority in the department and get the academic
recognition, without working on it.
She is in a dilemma, whether to seriously work or achieve the
goal through easy means. Often, people find easy means to come up in life,
eventually gain, but this leads to tension and anxiety.
Types of Conflicts:
Conflicts are classified into three types. These are the
following:
An approach-approach conflict:
An approach-approach conflict is a situation, wherein I the
individual is caught between two mutually exclusive goals which are desirable
and also are difficult to realize simultaneously. This is exemplified in the
following situation. A student prepares for his examination, is keen to secure
high marks but at the same time, wishes to attend the wedding of his best
friend, both due on the same day.
Similarly, a girl who is eager to marry her fiance, and also
wishes to complete her computer course in the same semester itself. In these
illustrations, you find that the boy and girl should move towards the other
goal in order to achieve one.
An approach - avoidance
conflict:
Let us consider a common example. A girl of twenty five
wishes to marry a boy who is highly qualified and well placed. She hesitates to
achieve her goal because the life style of the boy is totally different from
the girl. He smokes and drinks. Similarly a boy wants to approach his father to
obtain grace marks in two subjects.
However, he hesitates to approach him, as he had assured his
father that he would secure a rank in his class. This situation creates
conflict in the student's mind. These examples reveal that at some point of
time the person wishes to realize the goal and at the same time avoids the
goal.
Thus, approach-avoidance conflict is a situation wherein the
individual is motivated to achieve a goal and at the same time develops a
tendency to avoid it.
An avoidance-avoidance
conflict:
An avoidance-avoidance conflict is a situation, wherein an
individual is motivated to avoid both the goals. Observe yet another dilemma. Karan
is forced by his friends to see a new movie, which he is reluctant to watch. At
the same time, he does not want to displease his friends by saying that he
would not accompany them for the movie. In this situation, he wants to avoid
both the goals and finally faces a conflicting situation.
Measures for Resolving Conflicts:
Every individual faces a conflict in life sometime or the
other. But it is not necessary that every time, it leads him to frustration.
Whenever he meets frustration in life he develops tolerance towards that
situation. Thus, every individual develops a certain degree of frustration
tolerance. A person who has low frustration tolerance may live in a maladjusted
manner.
If an individual is intelligent and has an insight into the
problem, he will find ways and means to solve it. In such situations, he may
adopt the direct method or an adaptive mechanism, to solve his problem.
On the other hand, if he is timid and weak in understanding
the problem, he may adopt the indirect method or a defensive mechanism to
escape from the conflicting situation. You, as a teacher, have to develop in
the students the skills to resolve conflicts.
Some of the adaptive mechanisms of resolving conflicts are as
follows:
Accepting reality:
We tend to move far away from reality. We set our targets
beyond our capacity to achieve. Instead, if we change our goals and re-set them
according to reality, it may be feasible for us to achieve the goals and thus
solve the conflicting situation.
For example, a teen-age girl aspires to study medicine in the
United States, but her financial position forces her to re-set her goal and
takes up the course in one of the best colleges in the city or country.
Analyzing problem
situation:
Whenever we face
conflicts in life, we usually think of only one alternative solution. If that
alternative is not a viable one to help us arrive at the solution, we stop at
that point itself and start worrying about it.
An intelligent person will not react in such a passive
manner. He may think of as many alternatives as possible for a given problem and
analyze the pros and cons of each of the alternatives and may find a better
solution.
Prioritizing the goal:
At times, you might have observed that individuals meet with
conflicting situations, where more than two goals are involved. In such
situations, one should work out positive and negative aspects of achieving each
one of these goals and choose the best.
For example, a student may want to finish an assignment in
time but there is a very interesting movie on television he does not want to
miss. Here he may face a conflict which may be resolved by prioritizing the
goal.
Developing value-judgement:
One should develop the ability to judge values when one is facing
a moral or value dilemma. Study the following situation.
Diverging one's interest:
Open mindedness could help solve one's problems easily.
Narrowing down our interest to one specific act leads to conflict.
For example, Smith is good at drawing. He is keen to take up
Architecture as his specialization because of his interest towards arts.
Unfortunately, he fails to obtain a seat in that course. Immediately, he
switches over to Mechanical Engineering. He further utilizes his talent by
developing interest in freelancing artwork, calligraphy, advertising, etc.
Thus, changing one's interest also solves the problem to some extent.
Defence Mechanism:
Defence mechanism is a technique adopted by individuals to
cope with tension, stress and anxiety that are mainly aroused by conflicts.
When an individual meets with such a problem, instead of
developing an insight to solve it, he may find an easy way to escape from the
problem and give a totally different explanation for it.
However, psychologists are of the view that a defence
mechanism rescues the individual from maladjusted behavior. Nevertheless,
excessive use of such techniques may again lead to maladjustment.
Types of Defence Mechanisms:
Repression:
It is a tension-reducing device and is temporary in state.
Human tendency is to retain the pleasurable experiences in mind and push aside
the undesirable one’s to the sub-conscious mind or one may force oneself to
forget such unpleasant experiences by repressing it. This is true even with
growing children.
Reaction formation:
This is a technique wherein an individual reacts in an
extreme way for the one he is already in conflict about. It is just switching
over from one end of reaction to the other end. For example, a child who has
been very notorious during his early school becomes cooperative later on and
helps in the study of his classmates.
Rationalization:
It is a mechanism wherein the individual gives false
reasons, other than the actual one in order to reduce his guilt feeling raised
out of conflict.